The best way to improve your client experience is to take a step back, hit the pause button, and think about every interaction you have with your client as an opportunity to create a difference in their lives (no matter how small)! Now that might seem like a really overwhelming thing to do, but skipping […]

Is it possible for our work to feel less transactional and more transformational? Not just for our clients, but for us as the small business owner too? What I mean by this statement is that with all of the business tips and advice out there, I never want to forget to bring humanity into my […]

Building trust as a photographer is essential to growing a thriving business – but most importantly it is essential to build trust within yourself, your business and your clients. I have been an entrepreneur for over 10 years, I have never had a corporate job, and living this way has forced me to build a […]

I thought I would share what the past five months have looked like since I last logged into our Instagram account. It seems to be the question I get asked most often these days, and I can honestly say that not much has changed (and yet so much has changed, for me personally).  When I […]

Are you feeling overwhelmed in your photography business? Firstly, if you are I just want to send you a big virtual hug and remind you that you are doing the best you can. As a photographer you have to be everything from the Social Media Manager to the Admin Expert (it’s a lot to handle)!!

This morning I was really feeling inspired by the spring energy all around me. It was a beautiful and gentle reminder to start to think about spring cleaning (metaphorically speaking), my business and client experience. And so, I thought it would be nice to bring you along for the process, so you can take what […]

So often I get asked for ideas on what is the perfect welcome gift for photographers – and should photographers include a welcome gift as a way to enhance their client experience? And while that is true, it’s always important to zoom out and look at your overall client journey and the service that you provide.

As I sit at my desk watching the rain fall, my sandalwood & Rose Geranium candle flickering on my desk,I am reminded of how far I have come when it comes to seeking joy in the simplest of pleasures. Years ago I would get my thrills from rushing around a busy shopping mall, now I […]

As I finish completing the final forms for our daughters reception class, I think back to my early years at school. I never really cared for school as a child, I was far too busy daydreaming and interested in things that had nothing to do with Maths or Science. BUT there are two teachers who […]

Image of an Investment guide for a family photographer looking to add more value to their service